Rental Conditions
Required Documents
In order to rent a car from RepeatCar offices, the person renting the vehicle must present documents issued in their name to the vehicle delivery officer.
- For Turkish citizens, a chip ID card.
- For foreign nationals, a passport and an entry stamp into the country.
- Driver's license.
- Credit card for deposit and payment transactions.
IMPORTANT:
Entry Stamp: As the validity period of foreign nationals' driver’s licenses is limited to 6 months, rental is not allowed for drivers with an entry stamp older than 6 months.
Driver's License: Foreign nationals' driver’s licenses must be suitable for international use and in Latin alphabet.
RepeatCar branches use the electronic commerce V-POS infrastructure of the relevant banks, which is approved by the contracted banks and supported with 3-D secure payment. Therefore, the credit card you use during the rental process must be open for online shopping.
If the above conditions are not met, and the driver does not have their driver's license and credit cards at the time of vehicle delivery, the vehicle will not be delivered even if there is a reservation. In such a case, the cancellation and refund conditions are valid. Refunds may not be issued.
Driver
The rented vehicle can only be used by the person(s) specified in the contract and delivery form. If any third person not specified in these documents uses the vehicle, all insurance coverages will become invalid in case of any damage.
You can contact our branches to add an additional driver. A maximum of 2 additional drivers can be registered for a vehicle. The age and license year requirements valid for vehicle groups also apply to additional drivers.
Driver age and license requirements according to vehicle classes:
|
VEHICLE GROUPS |
DRIVER AGE |
LICENSE AGE |
|
MINI, ECONOMY, COMPACT |
21 - 69 |
2 |
|
INTERMEDIATE, STANDARD |
23 - 69 |
3 |
|
FULLSIZE, PREMIUM |
25 - 69 |
4 |
|
LUXURY, SPECIAL |
27 - 69 |
5 |
Payment
A major credit card (Visa or Mastercard) in the name of the main driver is required in order to collect the car. (Please note that cards without the driver's name on will not be accepted). This company will not accept prepaid, recharge or virtual credit cards.
Debit cards (VISA and Mastercard) are accepted for the payment of rental charges and extras. Please note that debit cards cannot be used for pre-authorisations of the deposit.
Note: For deposit payments, if payment is made by debit card, a deduction of between 20€ and 40€ will be made for the deposit refund. (Valid for some additional waivers purchases)
Return to Different Branch
Returning the vehicle to a different branch from where it was rented is possible, subject to branch and vehicle availability. A one-way fee will be charged. You can find out the one-way fees from our website or relevant offices.
Leaving the Country
Our vehicles are not allowed to leave the country; they can only be used within Turkey's borders.
Rental Period
Our vehicles are charged based on a minimum of 24 hours daily and 30 days monthly.
Extension of Rental Period
If you wish to use the vehicle for a period longer than specified in the contract, you must contact our branches to extend the rental period. If the vehicle is returned late without an extension, the highest rental rate for the rented vehicle/vehicle group will be applied as the delay fee.
Shortening of Rental Period
If you wish to return the vehicle earlier than the date specified in the contract, you must contact our branches to shorten the rental period. No refunds will be made for shortening the rental period.
No Show
Your vehicle will be kept ready at our branches for 59 minutes from the delivery time specified in your reservation. If the vehicle is not collected within the specified time, the vehicle cannot be guaranteed. In case of any delay, you can contact our branches in advance to avoid losing your vehicle guarantee.
Out Of Working Hours
Out Of Working Hours service will be applied for returning or picking up the vehicle outside the working hours specified in our branches. Working hours may vary by branch and delivery points. Out Of Working Hours service fee is €20.
Vehicle Cleaning
Our vehicles are delivered with both interior and exterior cleaning done. In case of standard use, additional cleaning fees will be applied for dirt, garbage, or personal belongings left inside the vehicle, asphalt stains due to use, stains or additional cleaning needed in seats or interior parts, sea salt stains, smoking & tobacco use, hair or stains from transporting pets, etc. Cleaning fees may vary between €20 - €200.
Personal Belongings
At the end of the rental, please check if you have any personal belongings inside the vehicle. The responsibility for any personal belongings left in the vehicle lies with the renter.
Vehicle Images
The vehicle models shown on our website and/or the websites of broker companies providing reservations for our vehicles are examples of the relevant group. At the time of rental, a similar vehicle from the relevant group may be provided.
Fuel
You must return the vehicle with the same fuel level as when you received it. If you return it with less fuel, the cost of the missing fuel and a €10 service fee will be applied. No refund will be made for excess fuel.
Traffic Fines, Bridge and Highway Tolls, Parking Fees
In addition to traffic fines, bridge, highway tolls, and parking fees, a €10 service fee will be applied.
Damage Management
In the event of an accident, involvement in a crime, or situations requiring repair of the rented vehicle, a €50 damage management fee will be applied.
Additional Products
Below is a summary of the additional products and services we offer to make your vehicle use more comfortable. You can get information about fees and reservations from our branches.
- Baby/Child seat: €4/day
- Young/Senior driver: €4/day
- Additional driver: €4/day
Additional Waivers
Below is a summary of the additional insurance and guarantees you can purchase to use your vehicle more safely. You can get information about fees and reservations from our branches.
Mini Damage: Covers scratches and dents less than 5 cm on the vehicle's body without requiring a police and alcohol report, based solely on the driver's statement. Limited to one scratch or dent less than 5 cm. Charged at €8 per day.
Tire & Windshield: Covers damages to the windshield or tires without requiring a police and alcohol report, based solely on the driver's statement. Limited to one tire damage or windshield damage. Charged at €8 per day.
(STANDART) Low Deposit and Low Excess:If you do not have a credit card for deposit payments or do not meet the deposit payment conditions, the payment options according to vehicle groups are specified in the table below. Debit Card acceptible (police and alcohol report is mandatory. not covered mini damages and tire,windshield,inside damages of vehicles)
Note: For deposit payments, if payment is made by debit card, a deduction of between 20€ and 40€ will be made for the deposit refund.
|
VEHICLE GROUPS |
DEPOSIT - EXCESS |
DAILY PRICE |
|
MINI, ECONOMY |
300€ - 600€ |
9€ |
|
COMPACT |
400€ - 800€ |
12€ |
|
INTERMEDIATE |
500€ - 1.000€ |
15€ |
|
STANDARD |
600€ - 1.200€ |
18€ |
|
FULLSIZE |
700€ - 1.400€ |
21€ |
|
PREMIUM |
800€ - 1.600€ |
24€ |
|
LUXURY |
900€ - 1.800€ |
27€ |
|
SPECIAL |
1.000€ - 2.000€ |
30€ |
(FLEX) No Deposit and Low Excess: If you do not have a credit card for deposit payments or do not meet the deposit payment conditions, the payment options according to vehicle groups are specified in the table below. (police and alcohol report is mandatory. not covered mini damages and tire,windshield,inside damages of vehicles)
|
VEHICLE GROUPS |
DEPOSIT - EXCESS |
DAILY PRICE |
|
MINI, ECONOMY |
0€ - 600€ |
13.5€ |
|
COMPACT |
0€ - 800€ |
18€ |
|
INTERMEDIATE |
0€ - 1.000€ |
22.5€ |
|
STANDARD |
0€ - 1.200€ |
27€ |
|
FULLSIZE |
0€ - 1.400€ |
31.5€ |
|
PREMIUM |
0€ - 1.600€ |
36€ |
|
LUXURY |
0€ - 1.800€ |
39€ |
|
SPECIAL |
0€ - 2.000€ |
45€ |
(PREMIUM) Zero Excess, No Deposit, Mini Damage,Tire & Windshield:Eliminates the exemption and deposit fee and included mini damages and tire& windshild. not covered inside damages of vehicles (police and alcohol report is mandatory).
|
VEHICLE GROUPS |
DEPOSIT - EXCESS |
DAILY PRICE |
|
MINI, ECONOMY |
0€ - 0€ |
27€ |
|
COMPACT |
0€ - 0€ |
36€ |
|
INTERMEDIATE |
0€ - 0€ |
45€ |
|
STANDARD |
0€ - 0€ |
54€ |
|
FULLSIZE |
0€ - 0€ |
63€ |
|
PREMIUM |
0€ - 0€ |
72€ |
|
LUXURY |
0€ - 0€ |
81€ |
|
SPECIAL |
0€ - 0€ |
90€ |
Mileage Usage
Depending on vehicle groups and rental periods, daily and monthly rental mileage limits are shown on the vehicle reservation page and in the contract. Usage exceeding the specified mileages will be charged per kilometer. For mileage usage not specified in the contract or reservation pages, daily mileage usage is calculated as 150km/day. Overmillage Fees are applied at €0.10/km.
Deposit Fee
During the rental, apart from the vehicle rental fee, the deposit amounts determined according to the vehicle groups are charged to your credit card. Depending on your Findeks score and your financial status on the date of the report, the deposit amounts may be applied differently at the time of vehicle delivery.
If the vehicle is returned complete and undamaged, the deposit will be fully refunded to your card within 30 business days at the latest. To rent a vehicle, you must present a credit card registered in your name during the rental. It is not possible to use the car rental service with a credit card that is not in the renter's name.
Deposit amounts according to vehicle classes:
|
VEHICLE GROUPS |
DEPOSIT |
|
MINI, ECONOMY |
600€ |
|
COMPACT |
800€ |
|
INTERMEDIATE |
1.000€ |
|
STANDARD |
1.200€ |
|
FULLSIZE |
1.400€ |
|
PREMIUM |
1.600€ |
|
LUXURY |
1.800€ |
|
SPECIAL |
2.000€ |
IMPORTANT: RepeatCar reserves the right to take more or less deposit, not to take a deposit, take a cash deposit, use a debit card within the scope of campaigns or some additional packages, or as deemed necessary. The driver/renter cannot object to these changes.
Findeks – Credit Score
A Findeks inquiry is conducted regarding the renter during the rental process. Rental services are provided in line with the financial score determined by Findeks. If Findeks scoring is not allowed or if the score is not sufficient for renting the desired vehicle, renting the vehicle is not possible. In cases where Findeks inquiry is not allowed or possible, the reservation fee is not refunded due to cancellation. For Turkish citizens, a credit card deposit guarantee is mandatory; the credit card registered in the driver's name must have a credit card limit as much as the exemption amount of the rented vehicle.
Reservation Cancellation and Changes
Early Reservation Campaigns: In early reservation campaigns, only the rental start date and time can be shortened towards the rental end date. No refunds can be made.
Prepaid Reservations: For your prepaid reservations, in addition to the changes you can make in early reservation campaigns, you can change the vehicle group.
Some changes may cause price differences. If you cancel your reservation 48 hours or more before the rental start time, the full rental fee will be refunded. No refunds are made for reservations with less than 48 hours remaining.
Pay Later Reservations: No cancellation or change fees are charged for pay later reservations. Some changes may cause price differences. The rental fee for reservations you have paid will be refunded to your credit card within 30 business days from the cancellation date due to security reasons.
If prepaid reservations are made despite not meeting the conditions specified in these rental terms, such as age, driver's license, credit card, etc., the above cancellation and refund terms and conditions will apply. If such a situation is detected at the time of delivery, it will be considered a last-minute cancellation, and no refund will be made.
Excess Fees
The renter agrees and declares to pay the vehicle's exemption fee in case of an accident or damage. Tires, glass parts, and the undercarriage of the vehicle are not covered by insurance. The renter accepts and declares that the insurance will be void and all responsibility and expenses will be borne by the renter in the following situations:
- Careless and negligent use of the vehicle or being 100% at fault unilaterally,
- Running a red light, driving recklessly or over the speed limits,
- Not obtaining a Police & Gendarmerie and Alcohol report in case of an accident,
- Mechanical breakdowns due to wrong fuel filling,
- Any damage caused by someone not registered on the rental contract driving the vehicle,
- Overloading the vehicle with passengers and goods beyond its capacity,
- Using the vehicle under the influence of alcohol or drugs,
- Using the vehicle in non-paved or off-road areas,
- In case of theft of the vehicle, the renter must present the vehicle's license and key.
IMPORTANT: In case of an accident, it is obligatory to obtain a Gendarmerie & Police report and an alcohol report or to complete the accident report form and submit it with a signed copy; to take photos of the accident, copies of the license, insurance policy, ID, and driver’s license of the other vehicle and driver involved in the accident. If these conditions are not met or if the renter is 100% at fault, such as running a red light, causing an accident due to excessive speed or alcohol & drug use, hitting barriers or sidewalks due to negligence, or going off the road, all insurance or guarantees will be completely invalid, and all responsibility and damage costs, loss costs, and downtime costs of the rented vehicle will be borne by the renter.
(POLICE: 155, GENDARME: 156, AMBULANCE & EMERGENCY: 112)
Excess amounts according to vehicle classes:
|
VEHICLE GROUPS |
EXCESS |
|
MINI, ECONOMY |
1.200€ |
|
COMPACT |
1.600€ |
|
INTERMEDIATE |
2.000€ |
|
STANDARD |
2.400€ |
|
FULLSIZE |
2.800€ |
|
PREMIUM |
3.200€ |
|
LUXURY |
4.000€ |
|
SPECIAL |
2.000€ |
IMPORTANT: Exemption amounts are calculated based on 5% of the insurance value announced legally and currently by the Turkish Insurance Information and Monitoring Center. At the time of vehicle delivery, the exemption amounts specified in your contract are valid. For exemption amounts not specified in the contract, 5% of the insurance value of the rented vehicle will be applied.
Other Damage Amounts
The following table lists the prices of parts that can be replaced or repaired, regardless of vehicle group, under damage management centers. These amounts do not cover the replacement parts of the vehicle that need to be replaced and cannot be repaired, such as glass, plastic, crystal, tires, fabric, panoramic roof, headlights, taillights, interior parts, roof upholstery, bodywork, and paint. For situations where a price cannot be specified, the prices determined by the authorized brand of the rented vehicle apply, regardless of the make and model. The prices for the parts and damages caused by the renter or others to the vehicle, the mechanical, motor, and electrical parts, will be calculated based on the prices obtained from the authorized service and demanded from the renter. The renter is pre-obliged to pay for any damages they or others cause to the vehicle.
Body Part Damage Costs:
|
BODY PART |
SCRATCH <5CM |
SCRATCH >5CM |
DENT <5CM |
DENT >5CM |
HALF PAINT |
FULL PAINT |
REPAIR + PAINT |
REPLACEMENT |
|
FRONT BUMPER |
€60 |
€85 |
€115 |
€145 |
€175 |
€250 |
€450 |
€600 |
|
SIDE MIRROR |
€60 |
€85 |
€115 |
€145 |
€175 |
€250 |
€450 |
€600 |
|
FRONT FENDER |
€75 |
€100 |
€145 |
€175 |
€250 |
€350 |
€600 |
€750 |
|
FRONT HOOD |
€125 |
€175 |
€250 |
€350 |
€600 |
€800 |
€1,200 |
€2,000 |
|
FRONT DOOR |
€125 |
€175 |
€250 |
€350 |
€600 |
€800 |
€1,200 |
€2,000 |
|
REAR DOOR |
€125 |
€175 |
€250 |
€350 |
€600 |
€800 |
€1,200 |
€2,000 |
|
DOOR HANDLE |
€60 |
€85 |
€115 |
€145 |
€175 |
€250 |
€450 |
€600 |
|
DOOR SILL (ROCKER) |
€75 |
€100 |
€145 |
€175 |
€250 |
€350 |
€600 |
€750 |
|
REAR FENDER |
€125 |
€175 |
€250 |
€350 |
€600 |
€800 |
€1,200 |
€2,000 |
|
REAR TRUNK |
€125 |
€175 |
€250 |
€350 |
€600 |
€800 |
€1,200 |
€2,000 |
|
REAR BUMPER |
€60 |
€85 |
€115 |
€145 |
€175 |
€250 |
€450 |
€600 |
|
ROOF |
€250 |
€350 |
€500 |
€700 |
€1,200 |
€1,600 |
€2,400 |
€4,000 |
Included Services
- Third Party Liability Insurance
- Theft Insurance with Excess
- Damage Insurance with Excess
- VAT and Taxes
- Airport Service or Meet & Greet for our Airport Branches
- Free Changes
- Free Roadside Assistance
RepeatCar reserves the right to change the rental fee, deposit fee, exemption fee, damage fees, and the above information without prior notice when necessary. All amounts are valid at the contract rate on the signature date and calculated based on the EURO € rate for all other currencies.
